General Terms & Condonditions

Terms of payment

 

1. Down payment

 

a) The down payment amounts to 50 % of the therapy costs.

 

b) After approval of the medical questionnaire by our doctors the patient receives a written and provisional reservation confirmation and a down payment invoice to be paid within 10 days.

 

c) The reservation becomes binding only upon the reception of the deposit.

 

 

2. Cancellation terms

 

a) In the event of a cancellation by the patient after medical approval up to four weeks before treatment start, the Supplier shall return 50% of the deposit. The patient has the opportunity to catch up the therapy within six months after the original appointment. In this case, the remaining down payment will be taken into account without any deduction on the new therapy. If there is no alternative date within the specified period, the balance will forfeit.

 

 b) In the event of a cancellation by the patient within four weeks up to one week before treatment start, the SUPPLIER shall retain the whole down payment. The patient has the opportunity to catch up the therapy within six months after the original appointment. In this case, the whole down payment will be taken into account without any deduction on the new therapy. If there is no alternative date within the specified period, the balance will forfeit.

 

 c)  In the event of a cancellation by the patient within one week before treatment start, the whole down payment will be withheld. The patient has the opportunity to catch up the therapy within six months after the original appointment. In this case the down payment will be taken into account (minus 80% of the whole hotel arrangement) on the new therapy. If there is no alternative date within the specified period, the balance will forfeit.

 

 

In general we recommend a travel cancelation insurance.

CONTACT

Phone: +49 (0)8041 / 799 01 - 0

email: info@frischzellen.de

fax: +49 (0) 8041 / 799 01 - 29